Your customer taps their phone on a card at your counter and lands right on your Google review box. No app, no searching, no typing your name.
only look at reviews from the last 3 months. Old reviews stop selling for you.
BrightLocal, Local Consumer Review Survey 20261will only use a business rated 4.5★ or higher, up from 17% a year earlier. 68% need at least 4★.
BrightLocal, 2025 and 2026 surveys1revenue for each one-star rating increase at independent restaurants. Chains saw no effect.
Michael Luca, Harvard Business School (2011)3more likely to be bought: products with 5+ reviews versus none. A handful of reviews changes the decision.
Spiegel Research Center, Northwestern University4Google's own guidance: “More reviews and positive ratings can help your business's local ranking.” More reviews means you show up higher in Maps.
Google Business Profile Help2